GD
Gary D

1 reviews | Active since Dec 2010

13 May 2015, 16:27

Terrible service and exorbitant charges!

- For as long as I have held the telephone contract and 2x 2Gb data packages the entire monthly bill is never more than the contract amount of about R700.<br> - Mar / Apr bill arrives and the account is +R9900.<br> - The data used within a period of less than three weeks equates to more than is usually used in 8 months.<br> - The first I know about the account is a letter of demand, threatening legal action. Seriously??<br> - I email the \customer service"requesting information related to the account and data usage"

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Replies (1)
MTN South Africa
MTN South Africa's reply14 May 2015, 11:28
Official
Hello Guns,

Thank you for your post.

Kindly be advised that your invoice dated (13th April 2015), was investigated and feedback emailed to you.

Your charges were validated to be correct as per the sim serial number provided and usage was generated directly from the sim number. I have emailed Vuyisanani to respond to the emails you sent him.

Please feel free to contact us by dialing 808 should you require additional information.

Regards
Thabelo
REQ:***