1 reviews | Active since May 2017
TERRIBLE SERVICE AND EMPTY PROMISES
<p>I have recieved by far the worst service ever from this store. Lucas the manager of the store is filled with nothing but empty promises and can empty gurantees. it is pathetic and truly shameful to such a reputable cellphone network brand. i am disgusted !!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***9
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***9
Good Day Mike.
thank-you for your response, i did receive my phone Friday evening only.
i was not compensated for the delay or data lost which makes me unhappy.
regards
unhappy MTN client
Carly
Good Day Mike.
thank-you for your response, i did receive my phone Friday evening only.
i was not compensated for the delay or data lost which makes me unhappy.
regards
unhappy MTN client
Carly