Terrible service and delivery
<p>Good day</p> <p>I did an upgrade last week Monday. I waited phone, whenever i called to query it the agents kept giving me a date but nothing came. Finally the courier company came today and guess what? they came with the wrong package. This is really ****ty service I had to delay my holiday because i don't have a decent cellphone to use. and I am leaving on Monday the 14th. I am prepared to go and collect the phone from one of the stores that have stock of the phone. But if I cannot get a phone by Monday then i will be moving to another network who is willing to assist</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***5
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***5