Terrible service and billing disaster

<p>Hi. I cancelled my contract last year on 30 June.</p> <p>When I cancelled my contract, I paid two amounts upfront:<br />- R 618.03CURRENT BALANCE OUTSTANDING for two months of fees accured. <br />- R 428.99UNBILLED BALANCE This was an estimate for the amount that may have accumulated in the month we were in when I cancelled my contract</p> <p>Based on what was explained to me my contract was cancelled and no further amounts were to be paid. This also made sense to me as I had also paid an estimated future amount for the remaining part of the month (R428.99). In fact, the amount I actually used in that month was less than the R428.99 that I paid so I am of the understanding that MTN actually should refund me the difference.</p> <p>However, MTN kept deducting money off my account using a debit order which I had cancelled. The bank reversed these for me because my understanding is that I am owed by MTN and I do not owe MTN anything.</p> <p>I queried this issue with my bill a number of times. I called MTN, emailed them and tweeted them. However, after all my time spent trying to resolve this with MTN, no one could assist.</p> <p>Now an attorney is contacting me and saying I owe MTN money, however, I think MTN owe me money. It would be great if someone at MTN would contact me and help me resolve this.</p>