Terrible service- Airtime transfer
<p>i bought airtime via cellphone banking only to find out that i swopped 2 numbers of my cellphone number on the 09 July 2016 @ 14: 15, i called the call centre and was transferred from pillar to post these are all the people i spoke to Thabiso, Sindiswa, Hloni and Hloni advised that the will be able to help but my husband had to phone in as he is the account holder and i explained to him that im the user of the number and can confirm any security question but he said no my husband needs to call in after spending almost to an hour trying to get help. I then had to phone my husband and give him all the details of what happened and he phoned in but to my suprise they said they cant help him as that number is a company number.</p> <p> </p> <p>can i please be reimbursed with my R35 airtime as R35 is a lot of money.</p>
Good day Monyaduwe,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you please send us your bank statement showing the airtime that was purchased on the 2016-07-09. Please fax it to ********** 772. Kindly note that we have to check on our system if the airtime has not been used on the number you incorrectly loaded to before we are able to credit it back to your number. If the airtime has been used, we will not be able to credit it back to your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Monyaduwe,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you please send us your bank statement showing the airtime that was purchased on the 2016-07-09. Please fax it to ********** 772. Kindly note that we have to check on our system if the airtime has not been used on the number you incorrectly loaded to before we are able to credit it back to your number. If the airtime has been used, we will not be able to credit it back to your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
good day
Firstly you dont understand the fustration and secondly i wont be able to show you my bank statement as this info is on your system as Hloni and the other staff members confirmed that they can see it on the other number that the airtime is loaded, and whether it is used or not i want my airtime because it because of your *********** service that caused this i just want my airtimeto be refunded.
For the faith i DONT have it in MTN i just want this contract to end as we are just binded by the contract.
good day
Firstly you dont understand the fustration and secondly i wont be able to show you my bank statement as this info is on your system as Hloni and the other staff members confirmed that they can see it on the other number that the airtime is loaded, and whether it is used or not i want my airtime because it because of your *********** service that caused this i just want my airtimeto be refunded.
For the faith i DONT have it in MTN i just want this contract to end as we are just binded by the contract.