1 reviews | Active since Feb 2017
Terrible Service after upgrading
<p>i have received nothing but terrible service from MTN since doing my ugrade last Friday 3/2/2017.</p> <p>i am still waiting for them to deliver my cellphone, i get told one day that the phone has been handed over to the courier when in fact it is still at the warehouse which i was told yesterday. today i follow up and first i get told the phone has been invoiced and i receive no feedback as requeted. when i eventually phoned to follow up i get told that they cant pick up where the phone is and they have no information for me after supplying them with the reference number that was given to me. all they can tell me is the warehouse has a back log which is not my problem. and to top it off the lady who assisted me with the upgrade deliberatly ignores me when i email her for assistance. i am utterly disgusted with the service i am receiving from MTN and this is absolutly unnaceptable. so now i have no idea where my phone is and i am furious.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
i have followed up with MTN again this morning and still get told the same thing....they have a back log at the warehose which is not my problem....i need my phone by the end of tomorrow as there was a reason i did the early upgrade....this terrible service is unnacceptable to say the least.
i did my upgrade on the 3/2/17 and still have not received my phone aand i was told 5-7 working days which it has been??
i dont know how MTN is going to do it but i want my phone by the end of tomorrow the 14/2/2017 otherwise im going to take this matter further.
all the agents ive spoken to have a i dont care attitude and basically tell me they cant assist me any further, this is terrible customer service.
i have been with MTN for 6 years now and this is how you treat your clients?
i want feedback today from MTN as to what is going on as i am tired now of having to phone the whole time and get told stories each time which actually have no usefull information.
Regards
Danielle
i have followed up with MTN again this morning and still get told the same thing....they have a back log at the warehose which is not my problem....i need my phone by the end of tomorrow as there was a reason i did the early upgrade....this terrible service is unnacceptable to say the least.
i did my upgrade on the 3/2/17 and still have not received my phone aand i was told 5-7 working days which it has been??
i dont know how MTN is going to do it but i want my phone by the end of tomorrow the 14/2/2017 otherwise im going to take this matter further.
all the agents ive spoken to have a i dont care attitude and basically tell me they cant assist me any further, this is terrible customer service.
i have been with MTN for 6 years now and this is how you treat your clients?
i want feedback today from MTN as to what is going on as i am tired now of having to phone the whole time and get told stories each time which actually have no usefull information.
Regards
Danielle