Terrible service after the passing of my father

My father, JP Douglas (BA***), passed away in July last year. He had two MTN contracts in his name.

We followed every step correctly. The executor's letters and cancellation requests were submitted to MTN late last year. Two months ago, my mother went to MTN Standerton, spoke with Ndlovu, paid the outstanding amounts on both handsets, returned the wifi device, completed all the cancellation paperwork, and submitted my father's death certificate — again.

Today, MTN Secunda tells her she still owes subscription fees until October. Nobody can explain what the payment in Standerton was for if the contracts are still running.

My mother is a widow. She does not want a contract. She wants her number converted to pay-as-you-go so she can use her phone in peace. That is all.

MTN has had the death certificate, the executor's letters, the signed cancellation documents, and full payment for the handsets. There is no reason this should still be unresolved.

I am her daughter and I am handling this on her behalf. Please contact me on *** or ***.