Terrible service

MTN NEWCASTLE MALL WORST SERVICE EVER. GOT THERE DURING THE WEEK AND STOOD IN THEIR LONG QUE, SPOKE TO THE CONSULTANT WITH REGARDS TO MY UPGRADE. HE SAID I SHOULD WHATSAPP HIM AND LET HIM KNOW WHICH CONTRACT I WANTED. SO I DID THAT AND TOLD HIM TO HAVE EVERYTHING READY. WENT IB ON FRIDAY STOOD IN A LONG QUE FOR MORE THAN AN HOUSE, GOT TO THE CONSULTANT ONLY TO BE TOLD THEY HAVE LOADSHEDDING THEY CAN'T ASSIT ME. WENT BACK ON SATURDAY, WAITED FOR MORE THAN AND HOUR AGAIN. THE CONSULTANT HAD TOLD ME THAT I JUST NEED TO SIGN AND I'M DONE. THAT WAS NOT THE CASE, WAITED FOR AN HPUR, WAS ASSISTED BY SOMEONE ELSE, AND WAS THEN TOLD I DO NOT QUALIFY FOR THE CONTRACT, AFTER THE CONSULTANT TOLD ME EVERYTHING WAS DONE AND APPROVED. I ASKED TO CANCEL THE CONTRACT AND WAS TOLD THEY CANT HELP ME. I UPGRADED ONLINE WITH THE SAME PHONE AND PACKAGE AND IT WAS APPROVED. WHAT IS THE STORY WITH MTN AT THE MALL, THEY JUST WASTE A PERSON'S TIME WITH NO INTEREST OF HELPING THEIR CUSTOMERS.