TERRIBLE SERVICE

I HAVE BEEN WAITING FOR 2 WEEKS FOR MTN DIRECT TO CALL ME TO ARRANGE WHEN THEY WILL DELIVER MY NEW PHONE AFTER MY PHONE WAS FAULTY. THE ASSESSMENT GOT APPROVED AND THEY JUST NEED TO SEND ME A NEW PHONE. AFTER CALLING THEM THE FIRST TIME, I GOT TRANSFERRED TO 12 DIFFERENT PEOPLE IN A 40 MINUTE PHONE CALL ONLY TO BE TOLD THAT I MUST PHONE A DIFFERENT NUMBER. THEN AFTER EVENTUALLY GETTING THROUGH TO SOMEONE, WHO WAS RATHER RUDE AS WELL, I GET TOLD THAT YET AGAIN I MUST CALL A DIFFERENT NUMBER!!! AFTER SEVERAL ATTEMPTS AT CALLING THE NUMBER I GAVE UP - THE NUMBER RINGS, THEN I GET TOLD TO HOLD FOR THE NEXT AVAILABLE AGENT, THEN THE DAMN PHONE JUST CUTS ME OFF!! I HAVE ONLY JUST MOVED OVER TO MTN A MONTH AGO AND THIS IS THE LEVEL OF SERVICE I GET... DISGUSTING!!!