TERRIBLE SERVICE

I HAD DONE AN UPGRADE WITH MTN DIRECT IN NOVEMBER 2015. MY CELL PHONE WAS PROBLEMATIC. ON 2016-01-18 THE PHONE WAS HANDED IN FOR REPAIRS AND WARRANTY ASSESSMENT . I WAS INFORMED THAT IT WILL TAKE 7 TO 10 WORKING DAYS. I KEPT ON FOLLOWING UP AS THERE WAS A DELAY, MTN \MEMBERS\" SAID THAT THE DELAY WAS CAUSED BY THEIR COURIERS. EVENTUALLY ON 2016-02-05 AFTER CONTACATING THE HVRC I WAS INFORMED THAT THE PHONE HAD TO BE REPLACED AND I WAS ADVISED TO CONTACT MTN DIRECT AS THEY WOULD REPLACE THE PHONE, I WAS GIVEN THE COLLECTION ORDER NUMBER : COL***. I CONTACTED MTN DIRECT AND SPOKE TO HAGASHNI AND QUOTED THE NUMBER TO HER. SHE SAID THAT SHE WILL CONTACT ME TO DO THE REPLACEMENT AS SOON AS THE PHONE IS RETURNED TO THEIR STORE AND A CREDIT NUMBER IS ISSUED.<br> MANY CALLS AT VARIOUS TIMES WERE MADE TO MNT/HAGASHNI AND WAS INFORMED THAT THEY ARE STILL WAITING FOR THE PHONE. ON FRIDAY 2016-02-12 HAGASHNI INFORMED ME THAT SHE WAS EXPECTING THE PHONE ON THE SAME DAY . I SENT AN E-MAIL TO HAGASHNI THIS MORNING AND SHE REP**** THAT SHE IS STILL AWAITING FOR THE CREDIT NUMBER FROM RTT. TODAY IS 2016-02-18. ONE MONTH SINCE I HANDED IN THE PHONE. HOW LONG MORE MUST I WAIT? "