Terrible Service

A ******* did a sim swap on my number and got access to my fnb funds. When I called the bank, I was told that my number is no longer working because I did a sim swap. I went to MTN ClearWater Mall to enquire about this. The consultants were not even willing to help me. They told me to purchase a new sim card and do a sim swap. I asked how while my number has been swapped without my consent. No checks were done by MTN prevent this *****. I set there for almost an hour asking for help until I was told they are closing I must leave the shop. I bought a sim card and rica was done. Till now, my number is not working as my rica has been barred. Meaning the ******** still has control of my number since MTN cannot help reverse the sim swap that was done **********ly. I am starting to suspect that the ******** are working with MTN personnel since they are not willing at all to assist. Till now, I cannot use the number as it is currently offline. I am very annoyed by MTN ClearWater Mall. The consultants there don't know how to treat their clients at all. SICK!!!