Terrible Service

Terrible experience with MTN. After waiting almost 20 minutes to be assisted, I was not able to do a sim swap at the chatsworth centre store. The security questions were unnecessary and did not make sense. I was charged for the sim card before the questions were asked and issued a new number instead. The assistant was professional and just followed the procedure that MTN has. The service levels of MTN has dropped in recent years and I have not had a good experience with them in a while and I have deregistered my number with them and wish to do the same with the new number as well.