1 reviews | Active since Nov 2013
TERRIBLE SERVICE
Since my account has been moved over from Nashua Mobile to MTN I have had only bad service from MTN as Service Provider.<br> <br> I recently (Monday) requested an upgrade, which of course of them locking you in to a contract, was done immediately, but I am still waiting for Izak to call me back wrt to a query I had. I called him again on Tuesday, and they promised he will return my call, and another lady from another call center also said she will e-mail him to contact me. <br> <br> THEN, after numerous requests to MTN since last year to remove the max amount on my contract, or up the amount, I have been suspended YET AGAIN on Tuesday, even though the account has already been paid in full. <br> <br> AGAIN, they promised it will be sorted out immediately, even received a sms to confirm that the suspension has been lifted. It is now Thursday and the account is still suspended,<br> <br> I have contacted MTN numerous times today, but yet to get any response from anyone. At this point I think I have made the biggest mistake in extending my contract and wish they will just cancel it all. This is extremely frustrating as I have kids that's depending on me being in contact with them and I can't even make a call or text.
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We completely understand the frustration it has caused.
Kindly be advised that the credit limit is set on all accounts in accordance to the National Credit Act. The system shows that the credit limit has been increased to R 1000 and your line has been un-suspended. Please note that the account can only be suspended once due to the credit limit in one billing cycle. Should there be a request for the lines to be reconnected then the system can no longer suspend the number in the same billing cycle for that particular credit limit amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We completely understand the frustration it has caused.
Kindly be advised that the credit limit is set on all accounts in accordance to the National Credit Act. The system shows that the credit limit has been increased to R 1000 and your line has been un-suspended. Please note that the account can only be suspended once due to the credit limit in one billing cycle. Should there be a request for the lines to be reconnected then the system can no longer suspend the number in the same billing cycle for that particular credit limit amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***