TERRIBLE SERVICE

I honestly don't know I remain loyal to this company after 16 years of having on going contracts. My phone was ****** on Friday 10/05/2024. I tried calling the help line to block it after hours. They were able to block my sim card but unable to blacklist the cellphone. The Saturday I went into a branch physically to sort this all out. I was unable to be assisted because I had no ID or Driver's license (also ******). On the Monday I had to sit at home affairs for 3 hours to obtain a temporary ID and finally go back to the branch. They were offline and could not blacklist my phone. I was given a new sim card in the interim which costed R150. Still have to pay after all these inconveniences. Only today Tuesday 14/05/2024 at 10:30am was I able to have my number up and running again. Was told to contact 135 to attempt the blacklist because the branch is still unable to. When calling 135 and getting through to Thando, I was told that blacklisting my phone will not happen. I should have called when it was ****** (which i did) etc. I had to get off that line quickly because I was going to lose my cool. The admin and money wasting when it comes to MTN is really not worth it. Being the loyal customer I have always been and the disgusting service I have been receiving for the last 16 years again just proves that I should cut my losses and move over to a different network provider. The company does not care about customer service and customer retention.