Terrible Service

I am totally perplexed by the fact that is impossible for me to upgrade a contract with MTN as they have given me a deceased status even though i am alive and well. I have been trying to upgrade my line since early November and was just getting no response until i tried to query why my upgrade was taking so long until finally i was advised that my upgrade has been declined because i am deceased.

I am now told that i need to correct this by giving an affidavit to state that i am still alive and then try and upgrade again.

What kind of terrible service is this in that you create the problem and you are however unable to correct it. What informs you to decide to list me as deceased even though you continually see that my account is up to date and all my lines are still active.

Why is it that i cannot get assistance telephonically on this issue. What do i need to do to get enough attention to a fact that you are giving me terrible service as an organization at this point.

Please can some one respond and advise me urgently.