LW
Laurence W
1 reviews | Active since Dec 2012
26 Feb 2015, 12:12
Terrible service
So let me start off by saying I have been a customer for almost 4 years and I have 2 running contracts with mtn. I went earlier this week to mtn woodmead to open a new contract. I was told that the phone I wanted was out of stock, and then told that the iphone 6 WAS IN STOCK. So I then opened another contract for the iphone 6 which was approved yesterday. I then requested that \Constante"give me a call from the branch"
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2015, 14:05Hello MrLWard,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
MTN South Africa's reply03 Mar 2015, 14:05
Official
Hello MrLWard,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***