1 reviews | Active since Jun 2011
Terrible Service
There are two issues that I have problem with at MTN. First when you call the call centre, they keep you holding and eventually they cut you off so I ended up having to dial the number a number of times. I have been trying to call them everyday for the last three weeks and they have still have not picked up my call instead I get dropped every time I call. The second issue, after calling their call centre trying to change my debit order details to no avail, I decided to go to the MTN store in Cedar Square to change the debit order details. This was done and I was given confirmation. Today, I realised that my old account was debited and yet the debit order details were changed and confirmed. Again, I tried calling their call centre and keep getting dropped. I would like to hear how they intend to fix this nonsense now.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our records show that the banking details were changed on the 17th of February, however our debit order requests (mag tapes) for the 25th of February had already been sent resulting in the debit order going off on your old banking details. On the 25th of March 2015, the debit order will go off on the new banking details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our records show that the banking details were changed on the 17th of February, however our debit order requests (mag tapes) for the 25th of February had already been sent resulting in the debit order going off on your old banking details. On the 25th of March 2015, the debit order will go off on the new banking details.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***