RP
Rudolph P
1 reviews | Active since Apr 2020
16 Apr 2020, 16:27
Terrible Service
My service was suspended after i missed my debit order, yesterday i paid what was due after finally getting a response after days of trying. This morning i woke up and my service has been reinstated fast forward 2 hours and my services are suspended again. No response to any of my further requests. What is the reason for this?
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Replies (1)
MTN South Africa's replyOfficial
16 Apr 2020, 16:55Dear Rudolph.
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused, we have reviewed your account and the payment is not reflecting yet, however we have noted that you interacted with a consultant named Thandi who had reconnected their line then it subsequently barred from what we can pick up its a system generated barring. In the interim we have escalated this to support to override.
Please bear with us while we work on a resolution.
Kind Regards,
Complaints Management Team
Nonz.
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused, we have reviewed your account and the payment is not reflecting yet, however we have noted that you interacted with a consultant named Thandi who had reconnected their line then it subsequently barred from what we can pick up its a system generated barring. In the interim we have escalated this to support to override.
Please bear with us while we work on a resolution.
Kind Regards,
Complaints Management Team
Nonz.
MTN South Africa's reply16 Apr 2020, 16:55
Official
Dear Rudolph.
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused, we have reviewed your account and the payment is not reflecting yet, however we have noted that you interacted with a consultant named Thandi who had reconnected their line then it subsequently barred from what we can pick up its a system generated barring. In the interim we have escalated this to support to override.
Please bear with us while we work on a resolution.
Kind Regards,
Complaints Management Team
Nonz.
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused, we have reviewed your account and the payment is not reflecting yet, however we have noted that you interacted with a consultant named Thandi who had reconnected their line then it subsequently barred from what we can pick up its a system generated barring. In the interim we have escalated this to support to override.
Please bear with us while we work on a resolution.
Kind Regards,
Complaints Management Team
Nonz.