Terrible Service

I placed an order to upgrade my contract on 29/06/2024. It was a Xiaomi Note 13 Pro Plus which included a free Xiaomi E5 robot vacuum. The phone was delivered on 10/06/2024. To date I have not received the robot vacuum. After multiple calls with MTN sales team, chatting to their social team and even ask Xiaomi South Africa still nothing. I keep getting promised feedback but no one gets back to me. This is disgusting service. I have 2 other accounts that are due for an upgrade but looks like I will be cancelling them and choosing a different service provider.