ML
Maphokane L
1 reviews | Active since Jan 2016
09 Nov 2021, 10:28
Terrible service
The service at MTN network is the worse, I been sent from pillar to post. Bought a router, first the lady from the call centre called me to make the sale but the when the sale was done she provided DSV with a incorrect number therefor DSV couldn't get hold of me. Finally I get the router was told for quick activation I can go to MTN store to Rica the Sim, I did that and When I came back I called the call center again and now I'm told the Sim is active but has no data The lady I spoke to said her team leader is helping her and she will call me back and that was 3 hours ago. Now I don't want your help anymore, please cancel this contract and come and collect your Router. Worse service ever
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Replies (1)ML
Maphokane L's updateReviewer Update
09 Nov 2021, 15:30Called the call center again and spoke to Mfundo Mthethwa and I told him I want to cancel the new contract as the router is still not working he told to return the router at any MTN store and call back with a ref number. I went to the store and was told to return the router at Eastgate mall or at 14th Ave. I can't get to those places it is to far for me. Please come and collect your router and cancel the contract I DON"T WANT IT ANYMORE. you service is the worse
ML
Maphokane L's update09 Nov 2021, 15:30
Reviewer Update
Called the call center again and spoke to Mfundo Mthethwa and I told him I want to cancel the new contract as the router is still not working he told to return the router at any MTN store and call back with a ref number. I went to the store and was told to return the router at Eastgate mall or at 14th Ave. I can't get to those places it is to far for me. Please come and collect your router and cancel the contract I DON"T WANT IT ANYMORE. you service is the worse