Terrible service

I have been an MTN customer for years and recently I received communication that a new contract has been taken under my ID number but this was done without my knowledge or they have clearly used my details incorrectly.

This has resulted in my SIM card being disconnected as well as my router disconnected. This means that in the middle of waiting for a call on a new job, the company was unable to get a hold of me and has cost me dearly due to mtns poor service and errors.

I cannot receive calls or make calls or use any data as my SIM card seems to have been cancelled.

I have received an email for a new SIM application done by me which is not true as well as an email notifying me of a contract under my name that is due to be delivered to me but to an address which is not mine.

This is being done while my ID number and personal information is being captured on documents that I have no knowledge of.

Please sort this out now and compensate me accordingly.