Terrible service!!

I sent mtn customer care an email to cancel my contract well in advance,the 3Rd of October to be exact. Instead of my contract getting cancelled I receive an email thanking me for the continued support and extending my contract on the 25th. I try salvage the damage that had been done because \I had apparently authorised for this upgrade to happen at a keywest outlet""; I'm still the one calling mtn to get feedback.<br> <br> I have lost all faith in the company and as soon as this matter gets solved I am moving my business. <br> <br> Even an idiot can see that this is a ***** case;why is it not being attending to with some sense of urgency? <br> <br> """