Terrible Service
I have a contract with MTN for an IPAD and few months ago I couldn't make payment due to that I was handed to the lawyers for collections , and the contract is ending November 2015. <br> <br> I need the line to be Unblocked and I called in several times I was told that Legal will get back to me till today no one has contacted me from legal and line still blocked .<br> I have fully PAID the contract and now im stcuk with a blocked IPAD that i cant use <br> <br> What a service HORRIBLE service from MTN -so dissapointed and i wont be renewing my contract with them will go for their Competition <br> <br>
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MTN South Africa's replyOfficial
28 Oct 2015, 10:07Hello maki777,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The ID number provided does not give us MR/MRS/Ms Mashabane on our systems it gives us a different name.
I tried to contact you on the number provided but you did not answer.
Please provide us with a number we can reach you on.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The ID number provided does not give us MR/MRS/Ms Mashabane on our systems it gives us a different name.
I tried to contact you on the number provided but you did not answer.
Please provide us with a number we can reach you on.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply28 Oct 2015, 10:07
Official
Hello maki777,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The ID number provided does not give us MR/MRS/Ms Mashabane on our systems it gives us a different name.
I tried to contact you on the number provided but you did not answer.
Please provide us with a number we can reach you on.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The ID number provided does not give us MR/MRS/Ms Mashabane on our systems it gives us a different name.
I tried to contact you on the number provided but you did not answer.
Please provide us with a number we can reach you on.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***