JL
Jowie L
1 reviews | Active since Sept 2015
29 Sept 2015, 11:18
Terrible Service
Friday, 18/09/2015 in the morning, Roxanne from MTN called me to offer an Upgrade to my contract. Stupidly I took it, but tried to call her back when I realised that is was not what I wanted. Because the call centre realised that I wanted to cancel the order, they then took me from pillar to post!!! It hurt me more than it irritated me, because they would put me on hold for a long time, then just hang up on me without assisting me.<br> MTN please treat customers with respect!!! I am really disgusted by your service. <br> I tried to get it cancelled personally in the shop, but still fail!!<br> Please come right with me because I'm a very angry customer who will walk away, but not without a fight!!!<br>
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MTN South Africa's replyOfficial
29 Sept 2015, 15:44Hello JLion,
We are sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note we've now contacted our Sales Partner (Velociti) and requested that their Retentions Department Team Leader make contact with yourself. They will need to confirm the reason for the upgrade cancellation and advise you of the process.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note we've now contacted our Sales Partner (Velociti) and requested that their Retentions Department Team Leader make contact with yourself. They will need to confirm the reason for the upgrade cancellation and advise you of the process.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply29 Sept 2015, 15:44
Official
Hello JLion,
We are sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note we've now contacted our Sales Partner (Velociti) and requested that their Retentions Department Team Leader make contact with yourself. They will need to confirm the reason for the upgrade cancellation and advise you of the process.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly note we've now contacted our Sales Partner (Velociti) and requested that their Retentions Department Team Leader make contact with yourself. They will need to confirm the reason for the upgrade cancellation and advise you of the process.
Regards
Tim
MTN Complaints Management Team: REQ:***