Terrible service - 5 weeks and still waiting

<p>I have been trying for 5 weeks to move my contract across to my business banking details. I have completed all the forms and submitted all the documents and nothing has been done. I have been into the Morningside branch repeatedly. The manager said he would assist me as the consultants had made a mistake when loading the transfer. He is no longer replying to my emails. 808 call centre tells me I have to go into the branch. I have tried the online (Facebook) assistance who assured they would provide feedback and nothing. Apparently the process should take 48hours. It has been 5 weeks. In the process, my data bundle was deleted (without my knowledge) and I incurred a massive bill. I need this issue to be resolved urgently and do not know who else to contact.</p>