EW
Emile W
1 reviews | Active since Aug 2015
31 Aug 2015, 12:17
Terrible service
I did my phone upgrade and took a contract with an iPhone hand set, the phone has been giving problems. I go to the MTN store just to be told the warranty does not cover the phone and I will have to pay R300+ to get a quote and I will be with out a phone for 4-5 weeks.<br> <br> MTN has the worst signal, multiple times whilst on a call the signal just disappears <br> <br> I pay more than R700 for a contract and for waht.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 16:15Hello Emilevw,
Thank you for post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that if you have contacted MTN to collect the handset there would have been no fee, due to the fact that you have visited the store the admin fee will be+- R300. 00 and this need to be paid.
For coverage problems you can contact the coverage desk on *** to assist you on line.
The account do not have insurance service added.
Kind Regards,
Alice van der Merwe
***
Thank you for post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that if you have contacted MTN to collect the handset there would have been no fee, due to the fact that you have visited the store the admin fee will be+- R300. 00 and this need to be paid.
For coverage problems you can contact the coverage desk on *** to assist you on line.
The account do not have insurance service added.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply17 Sept 2015, 16:15
Official
Hello Emilevw,
Thank you for post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that if you have contacted MTN to collect the handset there would have been no fee, due to the fact that you have visited the store the admin fee will be+- R300. 00 and this need to be paid.
For coverage problems you can contact the coverage desk on *** to assist you on line.
The account do not have insurance service added.
Kind Regards,
Alice van der Merwe
***
Thank you for post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that if you have contacted MTN to collect the handset there would have been no fee, due to the fact that you have visited the store the admin fee will be+- R300. 00 and this need to be paid.
For coverage problems you can contact the coverage desk on *** to assist you on line.
The account do not have insurance service added.
Kind Regards,
Alice van der Merwe
***