1 reviews | Active since Sept 2011
TERRIBLE SERVICE
I HAVE FIRST LOGGED A COMPLAINED TO Executive Complaint Escalations <br> <br> THEY HAVE THEN CORRECTEDMY BILLING , I HAVE MADE SETTLEMENT AND PAID MY ACCOUNT IN FULL.<br> I WAS THEN ADVISED THAT MY ACCOUNT HAS BEEN SETTLED AND THEY SENT DOCUMENTATION THROUGH TO TRANSUNION.<br> <br> I HAVE BEEN SENDING SEVERAL EMAILS AND TOOK TIME BY TYPING THEM BUT NO ONE SEEMS TO BE INTERESTED IN ASSISTING ME, I HAVE BEEN HAVING PROBLEMS WITH MTN SINCE I HAVE BEEN WITH THEM AND I DO NOT KNOW WHAT ELSE TO DO.<br> <br> I WANT AN IMMEDIATE ANSWER FROM SOMEONE THAT CAN ASSIST ME BECAUSE I HAVE BEEN PULLED AND PUSHED FROM PILLAR TO POST AND THIS IS VERY UNPROFESSIONAL.<br> HELLO PETER PLEASE DO SOMETHING ABOUT THIS, I AM GOING TO POST MY TERRIBLE EXPERIENCE ALL OVER SOCIAL NETWORKS.<br>
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and can confirm that your number has been migrated over to prepaid. We can also confirm that a request has been sent to the relevant credit bureau.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and can confirm that your number has been migrated over to prepaid. We can also confirm that a request has been sent to the relevant credit bureau.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
