Terrible service

I initially submitted my claim for my damaged handset on the 4th of June - MTN had made an arrangement on two occasions to collect my damaged handset and nobody even showed up. After numerous calls, social media posts, emails they eventually called me again and collected my damaged handset on the 24th of July 2015. I have tried calling again to follow up on the status of my phone, its just impossible to get through to MTN!<br> <br> I have never experienced such bad service in my life, I pay a fortune for my phone as well as insurance through MTN! I have been without a working phone since the 4th of JUNE, I honestly don't even know why I am paying for such terrible service.<br> <br> I just want my phone back and I am going to flip if I have to pay in an additional amount for the reapairs of my damaged handset as this has taken over two months to resolve!<br> <br> I honestly don't know what to do, nobody calls you back and it's useless to try and call the call centre you just get cut off after being put on hold for ages!<br> <br> Please help me.<br> <br>