Terrible service

Shocking service. I took out a data SIM contract at the end of May, received the SIM a week later and I have been waiting since then for it to be activated and RICAed. I have sent 3 emails containing my RICA documents so far and have received 1 email back saying that I can RICA it in store. First of all, the whole point of getting the SIM delivered was to not go in to a store. Secondly, I was told by the lady who activated the SIM that I could NOT RICA in store as they use a different system. It is the most frustrating online service I have ever used. I have now been without internet for almost a month as I had cancelled my previous contract assuming I could sort out the new contract within a week... what a joke. And that is just the main problem that I have with them. Besides the ridiculous wait, I first of all could not activate the SIM from that SIM card and had to waste airtime using another SIM card, I did not know how to activate the SIM card as it never came with instructions and lastly I find it EXTREMELY frustrating that I cannot sort out my RICAing over the phone as they just 'escalate' the process, which means absolutely nothing.