1 reviews | Active since Jun 2015
terrible service
I have an mtn contract which ends on the 27/07/2015. i have tried contact mtn on 808, i sent emails, i also sent text messages, giving them the 30 day notice for my contract to be converted to pre-paid. I have still not received any feedback. I have sent 4 emails since the 1st of June. i had queries on my account got an email from Eunice Ntulwini ref [#***7], since then my query was not address.. All i want for my queries to be address and my contract to be moved to pre-apid once my contract ends. due to their poor service, i have since taken out a new contract with a competitor instead of renewing my contract, I feel being the client, i shouldnt be trying all avenues to contact my service provider. MTN PLEASE JUST ATTEND TO QUERIES ON MY ACCOUNT!!!!! Y must i pay the month of AUGUST when my contract ends in July. I have a top up so my account is not paid in areas! WHY DID MY FEE INCREASE IN THIS MONTH? WITH NO NOTICE ? PLEASE ACKNOWLEDGE MY REQUEST FOR ACCOUNT TO BE MOVED TO PREPAID!
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that your billing date is the 13th of every month and your contract expires 8 days thereafter on the 27th of July 2015.
The invoice dated the 13th of July 2015 will be a valid invoice and will be deducted at the end of July 2015. As soon as your contract expires on the 27th of July 2015 we will only be able to migrate the number over to prepaid on the 28th of July 2015. You will need to contact us in order to process the prepaid migration.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that your billing date is the 13th of every month and your contract expires 8 days thereafter on the 27th of July 2015.
The invoice dated the 13th of July 2015 will be a valid invoice and will be deducted at the end of July 2015. As soon as your contract expires on the 27th of July 2015 we will only be able to migrate the number over to prepaid on the 28th of July 2015. You will need to contact us in order to process the prepaid migration.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser