TERRIBLE SERVICE

I booked my I phone inn 4 weeks ago because of a cracked back screen and cracked camera. After 7 days I called the insurance and they said repair waiting period is between 7 - 14 working days, after 14 days (again I had to call myself as I was receiving absolutely no communication about the status of my phone), when I called, for about 4 days Mtn insurance could not get ahold of the repair company, when they eventually did, my phone was no where near ready, the unclear report I received last week was that the repair centre is still waiting for parts. I advised Fortune(the lady assisting me) that when I went to the I-Store to enquire about my back screen , they had advised that they do not fix back screens and the client is usually issued with a new phone. This is not the first time I have to go through this with MTN Insurance, their service is terrible and every time you call the call centre you find a different person who promises to follow up and never does

Firstly My frustration is that they have been sitting with my phone for 4 weeks, had I not called, no action would have been taken Secondly MTN Insurance' service is so poor, how can they be doing business with a repair centre they cannot reach for 4 DAYS? Thirdly I need my phone back as in yesterday, all of this is just unacceptable!!!