Terrible Service

My wife used her new Sony expertize z3 compact in the pool to take some photos. This phone is apparently designed to do that. The phone stopped working and would not charge or switch on.<br> She took it in to the Vaal Mall in February 2015. In March MTN sent a sms saying she needed to pay R300 (to release the phone) which she did in April. It is now July and she has not recieved her phone. The Vaal Mall says it is not there problem they are only a franchise. They say it is MTN direct's problem due to the on going strike at head office. Nobody can tell us if the phone is repaired or not and nobody can tell us how long it will still take. We pay a lot of money for this phone every month and this is terrible service. <br> I canceled my contract with MTN due to the terrible service and moved to Vodacom. I have received great service from Vodacom.