JM
Judith M
1 reviews | Active since Jun 2015
04 Jun 2015, 09:22
terrible service
I have been getting messages that my account is overdue but I paid and have provided proof to the call centre agent and the lady at the cresta mtn branch but I am still getting these silly messages.i have tweeted mtn service and no response.am seriously annoyed.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 08:58Hello judimkhwa****@,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that the payment amount of R1800.00 updated on our system on the 04-06-2015 and the sms must have been sent before the system updated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that the payment amount of R1800.00 updated on our system on the 04-06-2015 and the sms must have been sent before the system updated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,
MTN South Africa's reply09 Jun 2015, 08:58
Official
Hello judimkhwa****@,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that the payment amount of R1800.00 updated on our system on the 04-06-2015 and the sms must have been sent before the system updated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that the payment amount of R1800.00 updated on our system on the 04-06-2015 and the sms must have been sent before the system updated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,