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Nomathamsanqa N
1 reviews | Active since Jun 2018
12 Aug 2019, 10:19
TERRIBLE SERVICE!!!
for the *rd month now MTN still loaded my account with **GB, * GB anytime and **GB night data, called them again to check on the ticket/call i lodged with them, spoke to Sbahle she told me the previous query was "incorrectly" done she must do another one. REF no: *-***********, i will receive an sms after *-* days. i am really angry and disappointed with MTN and come debit date they will take the fool amount off my account. if this is not resolved with the turn around time given i am going to cancel my contract with you. so unprofessional of you.
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MTN South Africa's replyOfficial
21 Aug 2019, 18:54Good Day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, I have done the investigation. I tried calling you to provide you with the feedback, unfortunately there was no answer. I will try calling you again tomorrow.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, I have done the investigation. I tried calling you to provide you with the feedback, unfortunately there was no answer. I will try calling you again tomorrow.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
MTN South Africa's reply21 Aug 2019, 18:54
Official
Good Day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, I have done the investigation. I tried calling you to provide you with the feedback, unfortunately there was no answer. I will try calling you again tomorrow.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, I have done the investigation. I tried calling you to provide you with the feedback, unfortunately there was no answer. I will try calling you again tomorrow.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,