Terrible service

<p>I lost my phone on Monday 12 June 2017 and i called MTN on Tuesday morning to blacklist the phone they informed me that they were offline, i called again mid day Tuesday and they were still offline and the lady i spoke to advised me to go to the store i drove to sanlam centre parrow when i got there they informed me that the blacklist is not done at the store only call centre. i came back to the office and i called them and the 3rd person i spoke to told me they are still offline and there is nothing they can do. i kapt on calling and receiving different information everytime i called. till Monday 19 June when Mbali Mwangeni emailed a form that i needed to complete and take to the store and i did and submitted at Bayside mtn store and the guy assisted emailiong to the insurance, on the 21 i called to check if they received the email and they confirmed. on the 21 June 2017 i call the insurance checkinng the progress of the claim only to be told that the phone is not blacklisted. I aclled mtn call centre and Unathi informed me that the phone is not blackilisted and i asked her what is the purpose of the ITC number i got from the store at Bayside Mall. she could not answer but she said she was gonna asssist by flaging my case . when i call in the afternoon 21 June checking if she did what she said she was going to do i spoke to Ntlantla who indormed me there was nothing done on my case. i have been without a phone and mtn has been sending me all over not even one email or apology for the mix information that i have been given. if they have technical problem they should have plan B by now . i cant wait to get this resolve and move to another network.</p>