Terrible Service
<p>I have been trying to deactivate sms roaming since 9 am yesterday. I have spoken to 2 Team Leaders in Client Care, only to find out that my query was logged with the wrong department. almost 2 hours ago I was pomised they would give feedabck and nothing. Tumelo advised it will take 24 hours and i was clear in saying this is unacceptable as this was not my fault. I am a woman living alone and have to drive around tonight with no phone now. I also sent a message via Face Book no reply - this was laready at 10:45 this morning. I sent an e-mail before that no reply. your service is disgusting!!!! sort my **** out immediately</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that the sms roaming have been deactivated and you have all services restored.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that the sms roaming have been deactivated and you have all services restored.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that the sms roaming have been deactivated and you have all services restored.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that the sms roaming have been deactivated and you have all services restored.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5