Terrible service

MTN's service has been absolutely shocking.

I went to get a sim swap on Sunday 27th January. At the time I was told it would take 2-24 hours to activate. It is now almost 5 days later and still NOT activated. I have called the head office who told me that the SIM is not registered on the Network. I emailed customer care only to get a robotic, unhelpful response. I have been into MTN Nicolway twice this week and phoned them everyday. They never called back after promising to 3 times and in person they can't seem to help.

MTN, in this day and age is totally unacceptable for company to take 5 days to activate a sim card. Being in sales I am totally reliant on my phone to earn an income.