SO
Susana O
1 reviews | Active since Jun 2018
02 Jan 2019, 08:24
Terrible service
Terrible service, incorrectly billed and two months later credit not passed on acc and debit for their mistakes. Unacceptable
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
04 Jan 2019, 05:11Good day Susana,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to our billing department (ref no ***). You will be notified via sms once resolved.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to our billing department (ref no ***). You will be notified via sms once resolved.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply04 Jan 2019, 05:11
Official
Good day Susana,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to our billing department (ref no ***). You will be notified via sms once resolved.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to our billing department (ref no ***). You will be notified via sms once resolved.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
SO
Susana O's updateReviewer Update
15 Jan 2019, 13:53Pathetic service, will never recomende MTN to anyone
Query still not sorted,
SO
Susana O's update15 Jan 2019, 13:53
Reviewer Update
Pathetic service, will never recomende MTN to anyone
Query still not sorted,