Terrible service
<p>Good Day </p> <p>I have a contract with MTN, the phone that I got for my gran is not working. </p> <p>She went to her nearest MTN they gave her terrible service. I tried calling the call center and I cannot get to speak to a consultant. Apparently she is only due for an upgrade in Dec.. So basically I will be paying for a broken phone which is unacceptable. I need assistance as She is not happy with MTN and thinking we should go to another service provider. Please assist asap. </p> <p>Thanks</p>
Good morning Shanaaz,
Thank you for taking the time to communicate to us why our product did not meet your expectations.
We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We would need you to kindly take the device to your nearest MTN branch whereby the device will be sent to our High Volume Repair Centre to be assessed and repaired.
You can find out more info by visiting here.
https://www.mtn.co.za/support/walkinrepairsandservices/pages/walk_in_service_and_repair_centre.aspx
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Good morning Shanaaz,
Thank you for taking the time to communicate to us why our product did not meet your expectations.
We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We would need you to kindly take the device to your nearest MTN branch whereby the device will be sent to our High Volume Repair Centre to be assessed and repaired.
You can find out more info by visiting here.
https://www.mtn.co.za/support/walkinrepairsandservices/pages/walk_in_service_and_repair_centre.aspx
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,