Terrible Service

I have just greeted with some point blank horrible service.

I went to the MTN store in Grahamstown and was helped by Jolene. She initially was very helpful and assisted me in getting a new contract.

She said that I will be called in a day once the contract has been vetted and if there are any hold ups, she would let me know. I went in on Thursday again to find out what the problem was and she said that there was a backlog. She said their phones were down, I find this rather hard to believe as the gentleman who was also working there used a cellphone belonging to the store to contact customers. It's rather odd that suddenly an MTN phone would stop working. She went on to say that she would sms me if she couldn't get hold of me and that I should come in on Friday as everything should be sorted out. Once again, she said she would notify me if it was not ready.

I once again attended the store this morning (Saturday) and was confronted with easily could be the worst customer service. My contract still had not been vetted, I still had received no feedback and when I questioned this, I was belittled for coming in again and checking up.

I feel that MTN should be aware of the kind of quality of person they have working in their store. They are point blank lying to customers and belittling them for checking up when they only attend the store as and when they are told to.

I expect better.