Terrible service!!!!

<p>I'm so upset with one2one mtn my daughter was ova seas for 3 yrs nd only back 2 weeks ago she lost her simcard lastyr August nd wen I went to the store to do the simswop everything was sorted except the airtym nd the sms on there wen I checked I mean I pay every month for the contract nd nuthn so I want an answer where is my airtym!!! </p>