Terrible Service
<p>I have been calling mtn retention to cancel my contract, over half hour no answer, they just keep me holding, I dont want this contract anymore and my term has ended, why cant they answer and help me and secondly they debit me wrongly !</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
okay thank you and I would be waiting for my problem to be resolved.
okay thank you and I would be waiting for my problem to be resolved.