CV
Charne V

1 reviews | Active since Apr 2017

02 Jun 2017, 08:22

Terrible service!!!

<p>Right emough is enough!!! I have two issues with Mtn: <br />1. My one contract was due to come to an end so I went to MTN Table View mall to give notice at the end of March. They told me my contract ends at the End of April so I needed to cancel mid April. Mid April I went to Bayside to give notice and they told me that I had to give a months notice and that my last payment would be deducted end of April! I was charged yesterday as well!!!!!</p> <p>2. I got a cheapie contract for my mom last year and they asked if I wanted Insurance which I said no to as it's a cheap phone. I accidentally found out when I went to cancel my other contract that they added insurance anyway! I've been paying for a service I never even asked for for a ****** year!!! I got an sms acknowledgement in APRIL that it had been cancelled, but the money for this insurance that I NEVER ASKED FOR was also deducted yesterday.</p> <p>I inboxed you guys and got a very fobbed off response from Gillian who 1, is making me call Pinnacle after YOUR employee added the insurance and 2. Did not even acknowledge my queries about why I'm being charged for my contract that I gave notice on!!!!!</p> <p>Horrible service!

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Jun 2017, 22:17
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that the amount deducted was for the invoice dated the 20/04/2017 due to tour contract been ported out 09/05/2017 the one for invoice dated 20/05/2017 is R 102.99

We have escalated the insurance matter to pinnacle supervisory team, They will contact you directly with feedback and an action plan.

warm regards

mike

Complaints Management Team
Reference Number: ***0