Terrible service!

Item: MTN South Africa
Rating: 1

I pay my account every month. I recently got a new number but the payment details on my FNB account was still my old number. So every months I would change my reference number from my old number to my new number so my payment can go to the right account! Well this month I forgot and guess what? Mtn is just like ***** you pay again. Its been a week.. hey have not allocated the payment to my number after numerous emails calls and PDF proof that I paid and used the wrong reference they still will not allocate to my number..

I am not paying that R800 again. Mtn needs to sort this out! Terrible service

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

03 Jul 2018, 21:57

Thank you for your post.

Kindly receive our sincere apologies for the inconvenience caused.

Please be advised that the amount of R806.00 it has been allocated in your contract account.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply03 Jul 2018, 21:57

Official

Thank you for your post.

Kindly receive our sincere apologies for the inconvenience caused.

Please be advised that the amount of R806.00 it has been allocated in your contract account.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

's updateReviewer Update

04 Jul 2018, 07:42

Thank you. I'm sorry that I had to take it to this measure but it seems to have worked faster than your banking department. Which took 7days only to tell me they cannot open the pdf. Thank you for loading the payment

's update04 Jul 2018, 07:42

Reviewer Update