Terrible service

I took an additional line and my mifi router and sim was delivered 13 September 2022 and I could nit accept without producing my ID and proof of residence, which i did have. I have been struggling to Rica or use of my sim but will however be billed pro-rata from the 13th without having g any use. I called everyday since 14 September and given the run around. It was escalated three times with nobody giving feedback