1 reviews | Active since Jul 2016
Terrible service
On 2 Feb 2018 I went to MTN to take out 24month contract sim only for R299pm 40gb pm ( 20 day and 20 night) with a router of R60pm First I had an issue with my data being depleted, then my first debit order on 25th was unsuccessful due to MTN deducting R769. 01. I then went in several times to log a query and was guaranteed that it would be resolved as it affects my credit score negatively. And I also logged another query that I have only been receiving 17.5GB instead of 20GB. Again this month MTN attempted to deduct R1189. 42 that was insufficient funds but my installment is only supposed to be R360. Where the hell are they getting that amount from??
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up that the incorrect billing have been rectified and data provisioning,the next payment will be R319.52 due to credit that have been adjusted in your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up that the incorrect billing have been rectified and data provisioning,the next payment will be R319.52 due to credit that have been adjusted in your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,