sM
stephen M

1 reviews | Active since Aug 2011

05 May 2017, 10:36

Terrible Service

<p>Hi MTN Brand, just want to say that I had a terrible experience with your customer service agent at your Rosebank store, from the time I walked into the store you could feel the cold attitude from the two ladies seated there, I enquired about doing a sim swap and she did not even bother looking at me, she was more interested in looking at the more important things on her cell phone and yet this is the type of caliber of staff that respresentse your MTN brand. Totally sad and sucks on how backwards we have gone when it comes to basic customer service. I am even sad to call myself a MTN customer now after that and I am very happy that we have choices now.</p> <p> </p> <p>Please do something about it the service at that store, there are people dying to get employed and yet you have ungrateful staff just sitting there getting paid for what, to be rude.</p> <p> </p> <p>Kind regards<br />Stephen</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 May 2017, 22:38
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

warm regards

mike