Terrible Service
<p>on monday the 24th April 2017 called MTN customer care line seeking clarity as to why my data was depleted as i had purchased promotional 24h uncapped bundle. was given a ref number ********** 80 to follow up as i was told it should take 2-24 hours to resolve. till to this day it doesnt seem like this will be resolved anytime soon. several calls were made during that period of 24-26 th April and i recived no joy. i heard the same story over and over that my ticket is still open and not resolved and i must call the next day as it will be resolved. in the process i had to deal with extremely rude agents and one went as far as to hang up the phone on my ear without resolving my issue. i spoke to Manager by the name of Jack on the 26th and he assured me he will investigate and provide feedback the next day on the 27th, till to this day i have not heard from jack nor MTN regarding my issue. i also reported the Lady(Boniswa) that hung up on me to Jack and he advised that he will look into it and also provide feedback and still nothing. ive got recordings of the rude lady as well as other agent i spoke to before on my phone.</p>
Dear Siphumezo
you are not addressing my concerns, firstly i am not complaining about airtime. This clear proves that MTN is breeding mediocrity, out of all people spoken to thus far none seems to understand my complain and they quick to try resolve without facts, the 24h data bundle was indeed activated, at the same time it used up the data i had prior to activation of the 24h. i wonder if you thumb sucked the contents of your reply or this is based on facts. if based on facts then i find it a bit disturbing because clearly you did not do thorough investigation. based on this i can tell you are quick to get rid of a valuable mtn client just like the other agent i spoke to.
Dear Siphumezo
you are not addressing my concerns, firstly i am not complaining about airtime. This clear proves that MTN is breeding mediocrity, out of all people spoken to thus far none seems to understand my complain and they quick to try resolve without facts, the 24h data bundle was indeed activated, at the same time it used up the data i had prior to activation of the 24h. i wonder if you thumb sucked the contents of your reply or this is based on facts. if based on facts then i find it a bit disturbing because clearly you did not do thorough investigation. based on this i can tell you are quick to get rid of a valuable mtn client just like the other agent i spoke to.