1 reviews | Active since May 2016
Terrible service!
I have been a paid subscriber to MTN for the past 5 years and spend beyond R1500 a month approx. Four months ago I contacted MTN call centre with great difficulty, where my phone call was dropped or I was passed from one agent to the next until I gave up. I mailed and sent messages over social media that I was interested in upgrading my contract but no one seems to care or want my business. I am now moving my contract to a different service provider. Pathetic service, or lack of any! I reported Mtn here and contacted them on all social media, yet its been 6 mths and all I get is "we will contact you shortly", but they never do. I even went into one of the stores and they couldnt help me and sent me away. Shocking. I am taking my business elsewhere!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have requested for MTN Direct to contact you. The contract details ***.
No MTN account details or reference to check if the account is due for a upgrade. Upgrade can only be done 3 months before the contract expires.
If your upgrade request is more than 3 months before the expire date, the approval need to be done via our Retentions department. Please contact the 808 call center and request to be transferred to the Retentions department for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have requested for MTN Direct to contact you. The contract details ***.
No MTN account details or reference to check if the account is due for a upgrade. Upgrade can only be done 3 months before the contract expires.
If your upgrade request is more than 3 months before the expire date, the approval need to be done via our Retentions department. Please contact the 808 call center and request to be transferred to the Retentions department for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,