CG
Chris G
1 reviews | Active since Oct 2014
12 May 2015, 07:51
TERRIBLE SERVICE
ABSOLUTELY TERRIBLE SERVICE!! I phoned a week ago to query why I was charged R4600 for my monthly 3G modem that usually costs me R260. I got a reference number and was told they would get back to me within 3 days. Since then I've phoned the service centre 6 times (and got through once), I've mailed them, I've messaged them on Facebook and I've been in to the MTN store... but still no one has got back to me!!!
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MTN South Africa's replyOfficial
13 May 2015, 13:43Hello chrisg33,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R4620.25 was for packet switch data calls from the 11 March to 08 April 2015. Kindly note that the package you have is a 5GB data, once the 5GB has been depleted you are then billed out of bundle rate for any usage thereafter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R4620.25 was for packet switch data calls from the 11 March to 08 April 2015. Kindly note that the package you have is a 5GB data, once the 5GB has been depleted you are then billed out of bundle rate for any usage thereafter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply13 May 2015, 13:43
Official
Hello chrisg33,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R4620.25 was for packet switch data calls from the 11 March to 08 April 2015. Kindly note that the package you have is a 5GB data, once the 5GB has been depleted you are then billed out of bundle rate for any usage thereafter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount of R4620.25 was for packet switch data calls from the 11 March to 08 April 2015. Kindly note that the package you have is a 5GB data, once the 5GB has been depleted you are then billed out of bundle rate for any usage thereafter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***